Having served 20+ years in enterprise level application development to delivery, I have developed strong abilities in establishing and maintaining unyielding relationships for the benefit of the company. Additionally, I have honed my skills in managing projects/people/staff members to ensure they are working up to company standards and projects to guarantee they are delivered in a timely fashion. Additionally, my skills in technology and collaboration have consistently helped me drive business goals, including improved operational efficiency as well as organizational effectiveness. I am also a tactical problem solver and expert at resolving internal as well as external application issues while addressing as promptly as possible, which drives higher customer satisfaction levels. Some of my competencies include: • Program Management – I bring adeptness in managing projects as well as delivering project objectives by remaining proactive and demonstrating interpersonal skills, including directional leadership. • Customer Service – I am proficient in driving higher internal as well as external customer satisfaction levels by providing high-quality customer service. • Administrative Support – I am capable of performing various managerial functions, including defining best practices, identifying right tech stack and frameworks along with required project documentation. With my Doctor of Philosophy degree in enterprenuership, I am with in-depth understanding and knowledge of company required. I am ready to utilize my skills, particularly in program/project management, from requirement gathering to successful delivery of any size of project. If you are in need of an enthusiastic professional with my qualifications, we should connect! You may leave me a message here on LinkedIn directly or via my e-mail at lala.yenda@gmail.com. Project Development and Delivery, Enterprise Architecture, Operations, Operations Management, Project Management, Program Management, Planning & Documentation, Administration, Workforce Coaching & Mentoring, Process Improvement.

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